Returns Policy

Bits and Pieces inc Ponies On Parade comply with the Consumer Contracts Regulations or "distance" contract rules.

Orders may be cancelled by notifying us either by:-

Telephone: 01924274215 (during normal opening times, which are detailed on the website) or

within 14 days of your receipt of goods for any reason with return carriage being at your expense unless we agree in advance to waiver.  Please note underwear or items of pierced jewellery are exempt from return if the packaging is opened. Personalised items are also exempted.  Please wait for your returns reference before returning the items.

It is strongly recommended that goods are returned packaged to ensure there safe return, using a method that supplies proof of posting with the ability to track or trace when returning for whatever reason.

None faulty goods should be returned with all labels intact (if removed, they should still accompany the item) and in the same condition as received with manufacturers packaging.  We reserve the right to reduce refunds to reflect diminished value if items are returned soiled or unnecessarily handled.

Refunds will be made immediately after receipt and inspection of the goods and in all cases within 14 days. Refunds of delivery charge will be capped at our standard rate.
All refunds will be made via the means of the initial payment method.

This policy does not infringe on your rights under the sale of goods act.

Return of Faulty Goods

The return of faulty goods will be at our expense and should be returned via the method agreed quoting returns reference. All our goods are quality checked before sending.  Information about returns method will be given on the returns acknowledgement. All goods should be returned within 14 days of receiving returns acknowledgement and by method agreed.